Two possessors of Google Pixel handsets which discovered microphones on their handset to be faulty have filed an anticipated class court case in San Jose, California, in federal court, claimed the media. The suit asks a jury testimony and blames Google of exporting the handsets with faulty parts, the local media claimed this week.
The two owners of Pixel, Waleed Anba and Patricia Weeks, were also not contended about how the company managed user grievances about the faults. The original Google Pixel handsets were rolled out in 2016. As per a report at Ars Technica, the tech news site, Weeks told Google of her issue in March last year, 3 months post her December 2016 buyout and hence she was inside her warranty period of 1 Year.
Weeks stated that Google declined to replace the handset or give back her money even after acknowledging the error. “Dr. Weeks was not aware that the Pixel handsets have faulty microphones when she purchased her handsets. Had Google revealed the error to her, she might not have purchased a Pixel or would have given considerably less money for it,” the grievance states.
On the other hand, Anbar was not inside his warranty period of one year as he purchased his handset in December 2016 and posted the problem in January this year. “We do not quote on current proceedings but it may be worth adding a link to our page of help center in your story which clarifies the solutions we have for users that are out of warranty,” a spokeswoman of Google, Emily Clarke, told Ars.
The Google Pixel sports a 5.5-inch screen with full HD super AMOLED display and a pixel ratio of 1440x 2560. The phone runs on Android 7.0 Nougat Speaking of the processor, the phone is powered by a quad-core Qualcomm Snapdragon 821 processor along with 32GB and 128GB internal memory separately for different versions. Both the versions have 4GB of RAM.